Privacy Policy

AwkwardFix is a digital product business selling workplace communication guides. References to “we,” “us,” or “our” refer to AwkwardFix.

Our website is awkwardfix.co. For any privacy-related questions, contact us at hello@awkwardfix.co.

We collect only what we need to operate the site and fulfill orders:

• Email address — collected when you subscribe to receive a free guide or complete a purchase. Used to deliver your guide, receipt, and any support responses.
• Purchase information — your transaction is processed by PayPal. We receive confirmation that a purchase was made. We do not see, store, or process your payment card details at any point.
• Usage data — basic, anonymous data about how visitors use the site, collected via Google Search Console. This does not identify you personally.
• Cookies — standard cookies set by WordPress and our hosting provider for basic site functionality. No advertising or tracking cookies are used.

We use the information we collect for the following purposes only:

• To deliver your purchased or free guide and send your order confirmation
• To respond to support requests you send us
• To send occasional product updates — only if you have not unsubscribed
• To understand how the site is being used so we can improve it

We use the following third-party services to operate the site:

• PayPal — payment processing for all purchases. PayPal processes transactions and we receive delivery confirmation. We do not store your payment details. Their privacy policy is available at paypal.com.
• Amazon SES — email delivery service used to send guide downloads and transactional emails. Emails are sent via our self-hosted Sendy installation. Their privacy policy is available at aws.amazon.com/privacy.
• Google Search Console — anonymous site performance and search data. No personal data is collected through this tool.
• Spaceship — our web hosting provider. Standard server logs may be retained for security purposes.
• Cloudflare — CDN and security service. Standard traffic data may be logged for performance and security purposes.

When you request a free guide or complete a purchase on AwkwardFix, your email address is collected to fulfill your order. We may use your email address for two purposes:

We do not add your email address to any third-party marketing list. We do not sell or share your email address with anyone.

Depending on where you are located, you may have certain rights over your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to opt out of promotional communications at any time
• If you are a California resident, additional rights may apply under the CCPA
• If you are in the EU or UK, additional rights may apply under GDPR

To exercise any of these rights, email us at hello@awkwardfix.co. We will respond within 30 days.

We retain your email address for as long as necessary to fulfill your order and, if applicable, deliver promotional communications you have not opted out of. You may request deletion at any time by emailing hello@awkwardfix.co.

Purchase records may be retained for legal and accounting purposes in accordance with applicable law.

AwkwardFix is intended for working adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

We may update this privacy policy from time to time. When we do, we will update the “last updated” date at the top of this page. Continued use of the site after any changes constitutes your acceptance of the updated policy.